Michelle T, July 10 2006
" Words can't begin to express how grateful I am to Zappos and your
wonderful children's shoe specialists. My four year old granddaughter,
Michelle MaryGrace, has suffered from blisters from the time she learned
to walk. After wearing her shoes for only two or three hours, a blister
would appear on her tiny feet. I had always thought it was her shoes, so
over the years I proceeded to buy her every different brand I could find
in an attempt to discover one that wouldn't cause blisters, literally
spending multiple thousands of dollars. Having bought her shoes from
Zappos in the past, I was searching the website for the perfect shoe yet
again, when I noticed the number to a children's shoe specialist. Her
doctors said that "some kids are just blister prone", so I had
little hope, but I decided to call anyway to see if anyone could help us.
I spoke with Greg. He immediately talked to me about - sweaty feet! He was
so knowledgeable about children's feet, and took his time to educate me.
His care, concern, training, and expertise were evident. He was able to
suggest some brands that where designed with problem moisture in mind. But
by far the best was his suggestion that we try one of the newer high
performance socks that wick away moisture, even though Zappos currently
doesn't carry them for children. These are hard to find! But find them I
did, and had them expressed to the house. Voila! NO MORE BLISTERS!!! A
whole new world has opened up for this sweet little girl!!! She was able
to play outside in tennis shoes and not get blisters! She ran, she jumped,
she kicked a ball - all WITHOUT pain! I wish you could have seen the pure
joy on her face. I can honestly tell you, this is the first time in her
young life she has been blister-free. We used to go several days between
putting shoes back on her, until the blisters healed, so her world was
mostly indoors. How she has suffered! Thanks to Zappos and your wonderful
staff, NO MORE!!! Zappos is topnotch. When I called to express my
appreciation today, I spoke to another children's shoe specialist with the
exact same attitude as Greg! He made further suggestions, all of which we
will follow up on. When Zappos says "Specialists", they mean it!
How can I ever thank you enough? Your company has far exceeded my
expectations, to put it mildly. Let me assure you that we will be
permanent Zappos customers, and will spread the word to family and
friends. Certainly, Michelle MaryGrace's story will be told and retold.
Sincerely, A Grateful Grandmother, Michelle T "
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