K.M., March 18 2006
" Hi! I have to say that I am completely satisfied with my first
experience using your site. I found what I was looking for on the site and
ordered it for free shipping late Wednesday afternoon, 03.01.06. I entered
the wrong address (new house) on the order form, and was thinking that
between the address error and the free shipping, it would prob'ly be
weeks, or more, before I saw my order. I was shocked to receive a reply to
my email within a few hours, and very happy to hear that the address on my
shipment had been corrected prior to shipping. I was even more amazed when
there was a knock at my door soon after, and I looked out to see the UPS
guy running back to his truck. I figured, 'no way, has to be something
else.' But there it was, my full order, correct styles and sizes, and
handy information about returning the shoes if there were any problems.
But there were no problems; only a very happy and satisfied customer. I
will use Zappos again, and I will continue to relate my positive
experience to the friends and family who haven't already heard about your
great service. Thank you! K.M. "
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