I really think I need to
write a letter to whomever you suggest at Zappos first I bought a pair
of shoes, wooden based and they broke. I told Zappos and immediately
they said we will replace or credit you. Amazing! I seriously have never
had such customer service. Then I can’t even discuss the fact that we
returned something extremely expensive in a box to Zappos from a shoot,
and they called to say they received something that didn't belong to
them, and returned it. This was extremely expensive merchandise that
some how was put in your box. I have never had such incredible customer
service from any company and I shop online every where. I have been an
editor for 15 years at major magazines and seriously I have never worked
with such a professional outstanding group of people. You should be so
proud of the company you work for. All the people seem amazing. I just
thought I would let you know. I now feel guilty buying shoes elsewhere
because you are so nice. I have told everyone about Zappos.
Davit
Buckle Chelsea (timberland) Boot - Great boot, style and
comfort not the warmest but a good thermal sock helps a
little hard to get on & off but overall I give them
a 9 out of 10.
Maria P., January 29 2007
" You've done it again! I ordered these shoes yesterday at close to
5pm Arizona time. When I went outside to meet the school bus today at 3pm
they had already been delivered. That's less than 24 hours to pick, pack
and ship. Astounding. I don't know how you do it but keep up the great
work!! Sincerely, Maria P. "
