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Thank you for the incredible and prompt customer service. I ordered a pair of shoes for my husband for Christmas that didn't arrive on time. It turned out there was a problem with UPS. When I called to inform Zappos of the problem and try to fix it everyone I spoke to was friendly and apologetic. I greatly appreciated the way your agents were quick to jump on the problem and do everything they could to fix the problem. The shoes were shipped quickly and arrived when we got home from our Christmas vacation. Then it turned out I ordered the wrong size...and the return process couldn't be easier. They are shipping the correct shoes and the other shoes are one their way back. Your company made what could have been a complicated and miserable process (and is with many other companies) into and easy and effortless process. Thank you for taking such good care of us. You have gained Zappos customers for life and we will recommend you many times over.

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O'Neill Launch SKU #7305413 Free Shipping Both Ways!	C Collection by Cobian Valencia SKU #7292832 Free Shipping Both Ways!	C Collection by Cobian Valencia SKU #7292832 Free Shipping Both Ways!
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Read Customer Reviews

Timberland Seaswirl Sandal - This sandal runs 1/2 size smaller than stated. I wear a true 9.5 and the 10 fits perfect. Thank you to previous reviewers for filling me in on the size difference! The sandal is comfortable and I am glad that I bought it. I expect to wear this in and out of the water all day long

Reviewed on 2007-03-09 09:46:58 by Anonymous from Minnesota

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Michelle K., November 28 2006
" Dear Zappos - On November 27th I am traveling to Bethel, Alaska (major minus degrees in the winter)to do some public health nursing. I knew I should have thought about replacing my 20+ year old Sorels weeks ago but just never got around to it. I decided to take a chance and place an order for a new pair of Sorels on 11/18 with high hopes that they would arrive by Saturday 11/25. I thought it would be a miracle if they did arrive in time for my trip. What an awesome surprise to find the Zappos box waiting at my doorstep TODAY November 21st!!! Thank you so much for getting my Sorel Snowcat boots to Sitka, Alaska so quickly!! You guys are the best! "